Troubleshooting bulk deactivation on Workplace
If you're having trouble uploading the deactivation list CSV file, it may be due to one of these common issues:
- Not CSV Format: All files must be in valid CSV format (file extension .csv). Other file types and formats are not accepted.
- Not UTF-8 Encoded: All files must be encoded in UTF-8 character encoding.
- Invalid Email Address: The email address listed doesn't match an account in Workplace.
- Duplicate Email Address: Each email address should only be listed once in the CSV file.